Buy with Confidence – we have been selling Bridal Dresses and accessories for more than 5 years
We at the Bridal Sale Shop pride ourselves on having a clear and upfront refund policy with no hidden conditions and will honour in full our stated terms and conditions
By placing an order with the Bridal Sale Shop you will be in acceptance of our terms and condition which form a legally binding contract between you (the client) and us (Bridal Sale Shop)
1) Returns
a) We do accept returns on our sale dresses but charge a 15% re-booking fee and return postage at cost to the sender
b)In the event of a refund being authorised posting and packaging charges will not be refunded.
c) We will accept returns on damaged or defective goods. All returns must be within 7 days of receipt of the goods. We must however receive verbal confirmation by phone within 3 days of receipt of the goods that you would like to return the goods. You must also receive a return authorisation number from us. All goods must be returned in the condition they are received with the return authorisation number clearly marked on the packaging.
d) We do not accept returns on Bridal Accessories
2) Damaged or defective Goods
a) We closely inspect every piece of merchandise that leaves our premises. If you feel your merchandise is damaged or is not as described on our website you must let us know within 3 days of receipt.
b)If on its return the staff feel the complaint is justified we will repair, replace or refund as appropriate. If however the staff find that the merchandise has been misused then the merchandise will be returned on receipt of a further postage and packing charge
c) Refunds – are issued in Pounds Stirling. We do not accept responsibility for currency exchange rates
3) Delivery Charges
a) It is a strict policy of the bridal Sale Shop to keep postage and packing charges to a minimum
b) All UK items are delivered by Royal Mail Special Delivery, signature required with all goods insured upto £500 or via “Airsure” a signed for worldwide service and similarly insured. These systems allow all our despatches to be electronically tagged for tracking
4) Address requirements
a) We will not ship to a PO box number. It is your responsibility to make sure the address given is a deliverable one and must correspond to the address the debit/credit card used for payment is registered to.
b) If a Flat or apartment then the Flat number and building number/name must be clearly stated.
c) An e-mail address is required when placing an order so that we can:
i) Confirm your order and expected delivery date
ii) Inform you when your order has been despatched and issue with an online tracking number with instructions
5) Non Delivered items
a) If any item fails to be delivered because of a fault given in the address details submitted at the time of order shipping costs will not be reimbursed and we will not be held accountable for late delivery.
b) If an item is returned to us because it has not been delivered/collected from the post office then re shipping costs will be charged to resend the item
6) Customs/Import Duties
a) Any duties payable are the sole responsibility of the client. We do not pay any fee’s relating to import tariffs.